Shaw High-Speed Internet Service Questions:

1. What is the Shaw High-Speed Internet service?
2. How fast is the Shaw High-Speed Internet network?
3. Is Shaw High-Speed Internet available in my neighbourhood?
4. Why is Shaw High-Speed Internet the best Internet service?
5. What are the system requirements for Shaw High-Speed Internet?
6. What else is included with the Shaw High-Speed Internet service?
7. Why is Shaw High-Speed Internet more expensive than some dial-up ISP's?

Cable/Network Connection Questions:

1. Does Shaw High-Speed Internet install new cable in my neighborhood?
2. How can I get cable from the TV in my living room to the PC in my bedroom?
3. How does the cable modem connect to my computer?
4. Can I watch TV and use Shaw High-Speed Internet at the same time?
5. If I have TV reception problems, how does it affect Internet service?
6. Can I connect a LAN (Local Area Network) to the Shaw High-Speed Internet network?

Shaw High-Speed Internet Software and Security Questions:

1. How can I prevent my kids from seeing offensive material through Shaw High-Speed Internet - will Shaw censor the Internet?

SHAW HIGH-SPEED INTERNET SERVICE ANSWERS:

What is the Shaw High-Speed Internet service?
With Shaw High Speed Internet, pages load in a flash, streaming audio and video appear instantly and software downloads in a blink. We supply the World Wide Web through cable, which offers the flexibility to handle the latest technologies.

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How fast is the Shaw High-Speed Internet network?
Shaw High-Speed Internet is up to 100 times faster than typical dial-up.

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Is Shaw High-Speed Internet available in my neighbourhood?
You can check the Availability section to see whether Shaw High-Speed Internet is available in your neighbourhood.

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Why is Shaw High-Speed Internet the best Internet service?

The wait is over.
Cable is designed to handle a greater variety of technologies. Cable offers the flexibility to merge with tomorrow's technological advances, guaranteeing that you'll always be at the leading edge.

No telephone lines. No busy signals.
Gone are the annoying dialup procedures. Gone are costly extra phone lines. Gone are the ticking watches and hourglass icons. Just open up your browser and you're online

The Shaw High Speed Internet Homepage.
With our start page, you're only one click away from Member Services, Technical Support, the day's top stories, kid's stuff, shopping, sports, local information, and Shaw exclusive.

Share the network, not the speed.
Our cable has plenty of room for everybody. Shaw High-Speed Internet comes to you through a 'shared' network with unlimited capacity. As the number of users increase, our network grows.

Easy hookup.
Just book an installation appointment. Our professional technicians will arrive to install your software, a high speed network card, a cable modem, and a cable outlet near your computer. All you have to do is click.

Free technical support.
As you explore the world with Shaw High-Speed Internet, you can call us with any questions. Our technical support is open for Shaw High-Speed Internet users 24 hours a day, 7 days a week, 365 days a year. Technical support is also available online at http://support.shaw.ca

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What are the system requirements for Shaw High-Speed Internet?

The table below outlines the system requirements:

 

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What else is included with the Shaw High-Speed Internet service?

The monthly service cost includes the following:

• Usage of a cable modem
• Secure and reliable connection
• Access to Shaw's customizable home page
• Webmail - global access to email
• Multiple Internet connections - first 2 IP addresses free
• Always on connection
• 7 separate e-mail addresses
• 10 MB of web page storage space to accommodate your own personal web pages per account (per email address) for a total of 70 MB.
• FREE technical support 24 hours a day, 7 days a week, 365 days a year

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Why is Shaw High-Speed Internet more expensive than some dial-up ISP's?
Initially Shaw High-Speed Internet might appear to be more expensive than others. However, its true value is made clear when you compare the service in terms of 1) performance, 2) convenience, and 3) value.

Performance
With Shaw High-Speed Internet you accomplish a lot more (downloading files, viewing video clips, etc.) in less time. No waiting = more enjoyment. Shaw High-Speed Internet is simply the best Internet experience ever.

Convenience
Shaw High-Speed Internet is the most convenient Internet service because you are ALWAYS connected and your connection is always fast.

Value
Because you only pay one low monthly fee without any hidden costs or time limits, Shaw High-Speed Internet is by far the best value in Internet service.

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CABLE/NETWORK CONNECTION ANSWERS:

Does Shaw High-Speed Internet install new cable in my neighborhood?
No. Shaw High-Speed Internet uses the existing cable lines that carry television signals to your home. However, our network has been upgraded with fiber optic cable to provide high quality and reliable service.

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How can I get cable from the TV in my living room to the PC in my bedroom?
Since the data signal and the television signal travel on the same physical cable, a simple cable splitter will be needed to provide multiple connections. However, due to the potential of introducing noise to the system, a cable technician will perform the installation of the splitter and cable outlet in the secondary location. If user-installed splitters or cabling are present, the technician will perform quality assurance tests before deeming the service operational.

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How does the cable modem connect to my computer?
The cable modem is an external device that connects to your computer's 10-base T Ethernet port.

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Can I watch TV and use Shaw High-Speed Internet at the same time?
Yes. Neither television nor Shaw High-Speed Internet signals are affected by simultaneous use.

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If I have TV reception problems, how does it affect Internet service?
If your TV reception is poor, the problem may be originating at the source of the broadcast and not the Shaw High-Speed Internet service, in which case your Internet service will not be affected.

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Can I connect a LAN (Local Area Network) to the Shaw High-Speed Internet network?
Yes you can have a LAN, however you will require an additional IP address for each computer that you wish to connect. For full instructions on setting one up please visit http://support.shaw.ca/networks/networksetup.htm

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SHAW HIGH-SPEED INTERNET SOFTWARE AND SECURITY ANSWERS:

How can I prevent my kids from seeing offensive material through Shaw High-Speed Internet - will Shaw censor the Internet?
While offensive material represents a tiny fraction of Internet content, any community of 50 million people will inevitably produce material others may find offensive. We believe the best solution is to put control over Internet content into the hands of our customers. If you wish to filter out undesirable content, you can purchase parental control software at your nearest retailer. Your browser can be set so those offensive sites can not be viewed. You can also configure your email to block messages with offensive messages. See your email's help section for tips on how to block senders or set up filters.

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